General FAQs
Can I try it risk-free?
Yes- We offer a 30-day risk-free guarantee. Unused items are eligible for a full refund, while used items can be returned for store credit so you can find the perfect fit.
Find our full Policy Here.
How long does shipping take?
Orders are processed quickly, and shipping times vary depending on your location. Most our order take 2-3 Business days once dispatched. You’ll receive tracking details once your order is on the way.
What if something isn’t right?
Our goal is to ensure you find something that works for you and your baby. We’ll make it right.
Are your products safe for babies?
Absolutely. We use soft, high-quality materials that are gentle on delicate skin and designed for everyday comfort.
Are your products designed for everyday use?
Yes — everything we create is made to handle real-life parenting, from daily wear to unexpected messes.
Is this a good option for first-time parents?
Yes — our products are designed to be simple, reliable, and easy to use from day one. And with our 30-day risk-free guarantee, you can try them with complete confidence.
Reusable Diaper FAQs
How do I wash it?
Find our Wash & Care Guide made specifically for our products.
How absorbent is it?
Our diapers are designed for everyday use, with the flexibility to suit your baby’s needs.
- Most families use it on its own for daytime
- Add an insert when you need a little extra absorbency
- Add two for longer stretches or growing babies
💡 Every baby is different — you can easily adjust as you go
What age does this fit?
Our Grow With Me nappies are designed to fit from 0–18 months, with adjustable sizing to grow with your baby.
Is it easy to use?
Very — it works just like a regular nappy. Simply adjust the fit, secure it, and you’re good to go.
How many do I need?
Most parents start with a small rotation and build up. Our bundles are designed to give you a practical, everyday setup.
What if it doesn’t fit my baby?
No problem — you can return it within 30 days. We’ll help you find a better fit with an exchange or store credit.
Are these safe for sensitive skin?
Yes — our materials are soft, breathable, and designed to be gentle on delicate skin.
Why choose reusable over disposable?
Reusable nappies help reduce waste and save money over time — without compromising on performance or comfort.
We're here to help!
Whether you have a question about your order, our nappies, or just need guidance, our team is ready to help.
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✓ NZ Based Support
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You're in safe hands
We're a small, dedicated team that genuinely cares about your experience. If something's not right, we'll make it right-no stress, no runaround